Video Banners are Here (For Some)

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***7.20.17: UPDATE: Video banners are now cropping very awkwardly to the upper left-hand corner of the videos instead of staying centered like the preview. Hopefully this will be fixed shortly.***

You may have noticed that some business pages now have videos (!) as their banner instead of a still photo. I will warn you, this feature is still in beta and the uploading is touch and go. The banner dimensions are also awkward for a full frame video, however, you can still position the video like you would a photo, cropping it to the best dimensions after upload. And making a simple slideshow with stock photos is a great way to start if you don’t have the funds for something produced professionally.

Personally, I think it makes the page more dynamic and appealing to potential customers. Videos, even slideshows with simple music, can evoke much more feeling from viewers, and therefore a stronger connection with your brand, product, and services.

If you don’t yet have this feature available to you, just sit tight, they are still working out the bugs and slowly rolling it out to select pages at this point.

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Custom Audiences

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Understanding how to make the best use of Facebook Custom Audiences can be frustrating for sure. I’ve already talked about creating lookalike audiences from web traffic in the previous blog post. Another great way to target a custom audience is by uploading a CSV of your current customers. Some well established businesses are just starting to use Facebook now, and need to connect with their already large and loyal fan base. Taking their existing customer database, we can create a custom audience and then boost page posts to that audience, or run a page-like campaign to that audience.

As with the web-visitors, I would also create a lookalike audience based on the customer list. Then, in ads manager, you can create a conglomeration of all these audiences and target them at the same time, or create different ad sets to see which audiences perform the best. So you are essentially targeting people who share common characteristics with the customers to whom you’ve already sold something, rather than random people who use FB. It just makes sense.

Creating Lookalike Audiences on Facebook

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Is your business looking to attract new customers? A great way to target potential customers on Facebook is by creating Lookalike Audiences.

The first thing is to create a Custom Audience for web visitors, using the Facebook Pixel. I set this up to capture “Anyone who visits your website” in the past 180 days. Once this audience is set up (if you haven’t already) it can take some time to accumulate users here.

Now if your web traffic is pretty steady you should accumulate a good size audience with these parameters, and then Facebook will be able to create a Lookalike audience based on these visitors. Even if you are only getting a few thousand people in your web visitor audience, your lookalike audience could be up to 2 million people.

You can also create a Lookalike Audience based on fans you already have on your page. That way, you know you will be targeting a demographic likely to be interested in your brand, products and services.

There are many more advance targeting actions we could take, but I won’t explain them all here. Just look at this screen grab to get an idea.

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The possibilities are almost endless! Think about your goals, and target accordingly…

Facebook Faux Pas

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Have you made a Facebook Faux Pas? Don’t worry, we’ve all done it!

Here’s my list of top five FFPs (Facebook Faus Pas):

  1. Posting a link, but leaving the link text in the post. Once you paste the link, you can actually delete the link text from the post copy. This makes your post look spiffy and clean!
  2. Making a text-only post. Text-only posts have very little reach compared to those with photos, links and videos. Even if you don’t have a relevant photo handy to add to your post, please try to find a good-quality stock photo to go with the post. You can try using Pixabay for royalty-free images. Also try Unsplash for more dramatic and/or artistic photos (such as the one featured above!).
  3. Posting a link that does not include a photo. Many people don’t realize that if they are posting a link on their business page and it has no photo, you can add one! Just like text-only posts don’t get as much reach, text-only links don’t either. They just look a bit ugly and people are much less likely to click on them. So again, if the orginal article doesn’t have a photo (which is a website faux pas!) then you should add a stock photo.
  4. Your host created an event for you on Facebook, but you duplicated the efforts by creating another event! Each event IRL (in real life) should be represented on Facebook by ONE event, even if there are multiple hosts and/or presenters. This will increase the reach of the event, and make it much easier to give updates to fans who say they are interested in attending. Always share the original event. You can even use the nifty “Add to Page” button to show the event in your events tab, making it appear as if you “own” the event even if you didn’t create it.
  5. Posting too frequently! This is a big one. Please, don’t post more than once every 24 hours. The recommendations for posting frequency for pages that have 1,000-10,000 fans is actually still only 3-5 times per week. If you must, please schedule your posts so that they at least publish on different days. Going on a posting spree (making multiple posts in one day, or even in one hour) will result in decreased or almost zero reach for most of your posts.

These tips are aimed at business pages, but many of them apply to personal profiles as well. Any questions? Give me a buzz: 207.939.6210.

Happy Facebooking!

🙂

Leah

Helping Heiwa

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As many of you know, I am big on giving back. That’s why last year I donated my time to help Heiwa Tofu run a crowdfunding campaign so they could buy and intall a heating system for their new building in Rockland. It was such a pleasure working with this local family business! Jeff and Maho have worked very hard over the past 8 years making organic tofu and soymilk from soybeans mostly grown right here in Maine.

That’s why I felt good about volunteering my time to support their leap into owning their own production facility so they could ramp up production, hire a crew, and grow this amazing business. I did this as part of a small business grant called BizIn, which was created by fellow New Ventures Graduate, Carrie Yardley of Yardley Esq., PLLC. She, along with Valerie Geredien, Buzzwings Marketing, Erin Smith, of Wheatberry Design, and Susan Walters, Stories that Shine, created this grant to support local, small businesses in Maine. In addition to our BizIn team, Dandan Liu also donated her time to create this beautiful film about Heiwa, which was integral to our Indiegogo campaign.

 

Heiwa Tofu Indiegogo Video from Dandan Liu on Vimeo.

 

It was an amazing feeling working with this group of women who had all benefitted from the New Ventures program, and now were giving their time to support other business owners. The campaign turned out to be a great success, and all told, we helped Heiwa raise over $18,000! They were able to purchase and install the heat pumps needed for their new building in Rockland.

Heiwa continues to grow and thrive, and I continue to show my support by eating their delicious, organic tofu!

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