Facebook Groups for Business

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Some reasons why you might want to consider creating a group for your business, in addition to your official company page:

  1. Facebook groups foster a sense of community and belonging.
  2. They allow you to speak to your customers on a personal level, giving them valuable advice and information.
  3. Groups foster engagement even more than pages, because everyone participating in the group can make meaningful posts that everyone will see in the feed.
  4. Groups are known as forums where Facebook users connect with like-minded people, get answers to their questions, and learn about topics that interest them.
  5. Your business can become a trusted resource in it’s area of expertise.
  6. You don’t have to boost posts or create ads, everyone in the group can see your posts.

Forming a group is just another great way you can connect with current and potential customers, forming a strong relationship with them as you offer information, advice and education on a specific topic.

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Joining Forces with Love Tree Marketing

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Photo by Jennifer Grace of Love Tree Marketing, all rights reserved

We are so happy to announce a new partnership with Love Tree Marketing! My good friend Jennifer Grace has many talents that compliment our services here at K&L Social. She is an amazing photographer and web designer. She’s also a wonderful writer, and brings a lot of knowledge in the areas of blogging, branding and advertising on social media. This partnership will allow us to better serve our clients with even more high-quality, original content for your website and social media channels.

We look forward to working with Jen in order to help Maine businesses grow their reach on Facebook, Instagram, Twitter, Pinterest and YouTube. Our targeted advertising techniques combined with high quality content will also drive traffic to your website. We want your company to stand out in the noisy sea of internet chatter by combining content that creates an emotional connection to your brand followed up by amazing customer service. We both believe that placing an emphasis on customer service and engagement leads to longlasting relationships with clients and customers.

If you’re interested in what we have to offer in terms of both content creation and social media management, please contact us and we will be in touch with you shortly!

 

Replying to Comments

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When you have a popular post that is getting a lot of traction, engagement and comments, it’s super important (IMHO) to take the time to reply to comments. And when people are sharing your posts, take the time to thank them in a comment (see above).

If you can’t think of anything to say when you are replying to comments, you can always use a funny, cute, or interesting sticker. This may seem silly, but it works and most people love it. Replying with stickers can prompt even more replies with photos, more comments or a sticker in return. Each time someone replies to your reply, your post becomes more and more popular and shows up in the newsfeed of their Facebook friends.

It can spark conversations and help your customers and supporters understand that you’re not just on Facebook to post self-promotional content, you are are actually listening to what they have to say, and you have the time to personally engage with them.

It’s time-consuming for sure, but if you’re going to run a successful page that impacts your SEO and your customer relationships, please make it a priority.

Popular Posts on Facebook: Job Postings

People love to help others find jobs, so job postings on Facebook are very popular. They usually have great organic reach (depending on the size of your fanbase) and with a small boost you can get a lot of mileage out of these simple posts. Plus, you might just find your next employee through social media!

Here are some tips for posting job openings on Facebook:

  1. Always use a photo of a current employee to show what the job entails. Like this photo of Rod (Master Plumber) at AWQ:rod
  2. Use the same type of description that you would on any other job listing site, give people the details!
  3. You may not want to publish an email address in the post, but do direct people to your website or a contact page explaining how to apply for the job.
  4. People who comment on the post can be sent direct messages now! So use this feature if someone who comments would like more information.
  5. In the post, ask your fans to share the post or tag their friends who might be interested in the job. This is a great way to boost engagement with the post.

Using Facebook Groups as Collaboration Software

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When searching for collaboration software, you might try out such platforms as Slack, Basecamp, and Asana. But have you considered making a Facebook Group for your team? You might find that a group on Facebook fulfills all your co-working needs, and best of all, it’s free!

The advantages to using a Facebook group are many, and I’ll mention a few of them here:

1. Most people are already using Facebook and so they are familiar with many of the features you will be using in your group such as creating a post, making comments, tagging people in posts and comments, uploading photos, and also creating events.

2. You can create docs in Facebook, or upload them. Your group will be able to edit these docs and also view the revision history.

3. Instead of using a group calendar, you can create events for tasks or important deadlines. Now all the discussion regarding that particular task or deadline will be in the discussion section of the event. People working on this particular task can “attend” the event and receive notifications when something is posted in the discussion.

4. And did I already mention, Facebook groups are free to use?! They can also be set to private so you don’t have to worry about other people “finding” your group.

5. The tagging feature is extremely useful, as you can tag the appropriate people when you need their attention on specific subject matter.

6. The “newsfeed” of your group creates a record of who had what discussion when.

7. No need to search through confusing email threads!

There are also some disadvantages:

1. Some people are reluctant to join FB groups with coworkers, even though there is no need to “friend” everyone in your group.

2. Even though the use of events for tasks and deadlines is pretty awesome, there is no actual calendar feature (unless you go to your own personal Facebook calendar).

3. The document types you can create in FB are limited to text docs with very basic formatting. So unlike Google Drive, where you can collaborate on documents that are compatible with Microsoft Office programs like Excel and Word, these types of documents will need to be uploaded and downloaded.

4. Unlike Google Drive, all of your documents will be located under “Files” with no way to organize them into folders.

While no software platform that I’ve used is perfect, Facebook groups may be appropriate for your team once everyone understands how to use all the features. Try it, you might like it!