Facebook Groups for Business

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Some reasons why you might want to consider creating a group for your business, in addition to your official company page:

  1. Facebook groups foster a sense of community and belonging.
  2. They allow you to speak to your customers on a personal level, giving them valuable advice and information.
  3. Groups foster engagement even more than pages, because everyone participating in the group can make meaningful posts that everyone will see in the feed.
  4. Groups are known as forums where Facebook users connect with like-minded people, get answers to their questions, and learn about topics that interest them.
  5. Your business can become a trusted resource in it’s area of expertise.
  6. You don’t have to boost posts or create ads, everyone in the group can see your posts.

Forming a group is just another great way you can connect with current and potential customers, forming a strong relationship with them as you offer information, advice and education on a specific topic.

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Custom Audiences

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Understanding how to make the best use of Facebook Custom Audiences can be frustrating for sure. I’ve already talked about creating lookalike audiences from web traffic in the previous blog post. Another great way to target a custom audience is by uploading a CSV of your current customers. Some well established businesses are just starting to use Facebook now, and need to connect with their already large and loyal fan base. Taking their existing customer database, we can create a custom audience and then boost page posts to that audience, or run a page-like campaign to that audience.

As with the web-visitors, I would also create a lookalike audience based on the customer list. Then, in ads manager, you can create a conglomeration of all these audiences and target them at the same time, or create different ad sets to see which audiences perform the best. So you are essentially targeting people who share common characteristics with the customers to whom you’ve already sold something, rather than random people who use FB. It just makes sense.

Facebook Faux Pas

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Have you made a Facebook Faux Pas? Don’t worry, we’ve all done it!

Here’s my list of top five FFPs (Facebook Faus Pas):

  1. Posting a link, but leaving the link text in the post. Once you paste the link, you can actually delete the link text from the post copy. This makes your post look spiffy and clean!
  2. Making a text-only post. Text-only posts have very little reach compared to those with photos, links and videos. Even if you don’t have a relevant photo handy to add to your post, please try to find a good-quality stock photo to go with the post. You can try using Pixabay for royalty-free images. Also try Unsplash for more dramatic and/or artistic photos (such as the one featured above!).
  3. Posting a link that does not include a photo. Many people don’t realize that if they are posting a link on their business page and it has no photo, you can add one! Just like text-only posts don’t get as much reach, text-only links don’t either. They just look a bit ugly and people are much less likely to click on them. So again, if the orginal article doesn’t have a photo (which is a website faux pas!) then you should add a stock photo.
  4. Your host created an event for you on Facebook, but you duplicated the efforts by creating another event! Each event IRL (in real life) should be represented on Facebook by ONE event, even if there are multiple hosts and/or presenters. This will increase the reach of the event, and make it much easier to give updates to fans who say they are interested in attending. Always share the original event. You can even use the nifty “Add to Page” button to show the event in your events tab, making it appear as if you “own” the event even if you didn’t create it.
  5. Posting too frequently! This is a big one. Please, don’t post more than once every 24 hours. The recommendations for posting frequency for pages that have 1,000-10,000 fans is actually still only 3-5 times per week. If you must, please schedule your posts so that they at least publish on different days. Going on a posting spree (making multiple posts in one day, or even in one hour) will result in decreased or almost zero reach for most of your posts.

These tips are aimed at business pages, but many of them apply to personal profiles as well. Any questions? Give me a buzz: 207.939.6210.

Happy Facebooking!

🙂

Leah

Replying to Comments

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When you have a popular post that is getting a lot of traction, engagement and comments, it’s super important (IMHO) to take the time to reply to comments. And when people are sharing your posts, take the time to thank them in a comment (see above).

If you can’t think of anything to say when you are replying to comments, you can always use a funny, cute, or interesting sticker. This may seem silly, but it works and most people love it. Replying with stickers can prompt even more replies with photos, more comments or a sticker in return. Each time someone replies to your reply, your post becomes more and more popular and shows up in the newsfeed of their Facebook friends.

It can spark conversations and help your customers and supporters understand that you’re not just on Facebook to post self-promotional content, you are are actually listening to what they have to say, and you have the time to personally engage with them.

It’s time-consuming for sure, but if you’re going to run a successful page that impacts your SEO and your customer relationships, please make it a priority.

Sharing Buttons, Put Them Everywhere!

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A while back I had written a blog post about my top 10 social media “pet peeves” and I think this was on that list (as in, not doing this is a pet peeve of mine). But it is worth revisiting. If you want people to share your content, please, make it easy for them to do so. Put those sharing buttons EVERYWHERE. On every page of your website, every blog post, and most certainly on every email blast. If you don’t have a WordPress site, no worries, you can always use AddThis to easily install custom sharing buttons on your website (you choose which the channels).

If you are using MailChimp and want to send out an email campaign, please see these instructions if you are unsure of how to add and customize the social sharing “content block.”

In this age of click, click, 3 second attention spans, you musn’t make people jump through hoops to share your beautiful and valuable content. They really do want to share it. They just need to be able to do so in one click increments. Not everyone will have custom extensions installed on their browser that makes it easy to Pin and Tweet everything.

And in this age of a very “noisy” internet, you have to understand that a lost share could be a lost customer. So don’t be shy about asking for shares, likes and comments. If people know it’s important to you that they show interest in your content, they will most likely oblige.

I hope this helps! Ask me any questions via email: leah@kandlsocialmedia.com, or leave a comment below. 😉